 Communication
issues
Stable communication between customer and developers is a key issue
for project success. Kiev Software Factory, Ltd. uses the following
communication channels and facilities to be on-line with the customers:
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| E-mailing - the most popular communication
way |
| Phone conferencing using wired lines or IP telephony |
| On-line chatting using ICQ, AOL Messenger and other
programs |
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Kiev Software Factory, Ltd. usually assigns coordinator on each project. The
main role of coordinator is to keep connection with the customer on project issues.
Coordinator adjusts his daily schedule to be available as much as possible for
a direct phone call/on-line chat conversation with customer per working day regardless
of time zone differences between the countries.
Customer's privacy
control
Chapter about customer's privacy control presents in standard Kiev Software
Factory, Ltd. contract form. By default Kiev Software Factory, Ltd. considers
all information received from the customer (project documentation, data and
software) as confidential information.
Kiev Software Factory, Ltd. never publishes any information about any aspect
of relations with a particular customer without customer's explicit permission
on this (in form of document)..
It is a usual practice for Kiev Software Factory, Ltd. to sign special Non
Disclosure Agreement document, which states privacy terms issued by the customer.
Project status
monitoring
Kiev Software Factory, Ltd. works in scope of formalized and verified development
process based on well-know international standards. Many project management
routines (such as spent time tracking, project progress tracking and documenting)
are automated. In scope of internal software process improvements Kiev Software
Factory, Ltd. has developed a project management tool named APROMiS (Advanced
Project Management System). APROMiS keeps all project related
information including daily registrations of developers on assigned tasks.
Using APROMiS Kiev Software Factory, Ltd. can generate different
types of status/progress reports with any regularity and level of details (per
task and employee, per group of tasks, per project). Such reports show real
project status based on automatically collected statistics.
Long term technical
support for developed products
Kiev Software Factory, Ltd. has developed strong procedure of finished projects
archiving. It allows to effectively process change requests and defect reports
on products even after a few of years after project is completed.
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